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FREQUENTLY
ASKED QUESTIONS
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Q:
How can I make an appointment with a specific physician
or provider?
A: Call the office of the provider you desire to
see. New patients are
welcome at all of our facilities (by appointment
only). Our Urgent
Care Center sees patients on a walk-in basis.
Q: Do I need a referral from my primary doctor
to see a specialist or surgeon?
A: In most instances no. Self-referrals are welcome.
However, certain
managed-care insurance plans require prior authorization
for specialist consultations.
Check with your health plan or benefits coordinator
to be sure.
Q: I am new in town and don't know who I need
to see. How can I choose the appropriate physician?
A: Tell us a little about yourself or your needs.
We will direct your inquiry to the appropriate office
or physician. If you wish, include your daytime
phone number so we might call you directly.
(Unfortunately, due to confidentiality and security
reasons we cannot give medical advise or schedule
actual appointments via the internet.)
Q: Does Physicians East participate with my insurance
plan?
A: Physicians East participates with most all insurance
programs in eastern N.C..
Feel free to call our office to check on a specific
plan.
Your health insurance benefits coordinator can also
assist you.
Q: How do I reach my physician after hours for
an emergency?
A: If you are experiencing a life-threatening emergency,
call 911 immediately. If your concern is urgent
or less serious, then call the office number of
your physician. A message operator is always available
to forward your page to the "on-call"
physician.
REMINDER: Requests for prescription refills should
be handled during regular office hours only.
Q: How much will an office evaluation cost?
A: Our fees our based on "usual and customary"
fees charged by physicians in this region. We also
participate with many insurance carriers that negotiate
a discounted fee schedule with us. The actual cost
of the visit will vary depending on the level of
services provided and any other testing that might
be performed.
Many individuals will only be required to pay a
small fixed "co-pay" depending on their
insurance benefits.
Reminders:
-- Payment of your portion of the charge is expected
at the time of service. We do accept MasterCard
and Visa as a convenience to our patients.
-- Financial counselors are available at all locations
if you anticipate difficulties in meeting your obligations.
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